the CDs in the unit were CDs that I had purchased new. 4 of them were, but 2 were CDs that I had made myself from my iTunes program on my iMac. "Sorry, but your warranty won't cover the CD player if there are any copies in it," the girl told me. "That's not true!" I told her. "I had it repaired two years ago for the same thing and I had CDs in it I had made." "Well, the extended warranty doesn't cover it," she insisted. "Show me in my contract where it says that," I said. I opened it to the inside of the contract and under 500+ covered components was listed Radio (AM, AM/FM), Speakers, Cassette Player, Digital CD Player, etc. "See, right here it says the CD player. Doesn't say anything about using new or made CDs anywhere, does it?" She didn't know what to say. Then I asked her if she had a CD player in her car. After a positive answer I asked her if all her CDs were purchased ones. No answer. Then she did say, "Well, we will call the company and if it isn't covered, it will cost $600 to put a new unit in you car." I said, "I have to go, but I'll expect a call on my cell phone so we can make arrangements to have the repairs done under the extended warranty after you talk to the company." I gave her my cell # and out the door I went. I'm sure she knew I was a little upset. Who doesn't make CDs for use in their CD player? Well, I got the call and I made an appointment. She told me the charge will be $50 plus tax. I did buy a $50 deductible, but sure is a good deal considering the unit is $600. Granted, the policy cost $800, but with all the electronics in a car today, I thought it a good investment. Seems to cost several hundred dollars for any repair today. Looks now like I made a good decision! It was another extraordinary day in the life of an ordinary guy.
Thursday, March 10, 2011
The "My Warranty Doesn't Cover What?" Story
It was an ordinary day. Just took the car to Keller Bros. Ford in Lititz, PA for repairs. We have a Mercury Mountaineer, but Mercury autos are no longer made and Lancaster Lincoln Mercury (LLM), where we purchased the car new a little over 4 years ago, lost its dealership. I stopped at LLM and they told me I would have to go to any Ford dealership if I needed to have repair work done and be able to use the extended warranty that I bought from them the year before. The car had a bumper to bumper 3 year warranty when it was new and when it got close to the end of the 3 years, I bought an extended warranty for another 2 years. First time I needed a repair, thus my trip to Keller Bros. Seems I did something to the CD player and it won't work any longer. I removed one of the 6 CDs in it to make a copy for a friend and when I went to put it back in the CD player, the CD player went berserk. I stopped at Keller Bros. a few days later on my trip to visit my mom at Moravian Manor in Lititz and told them the story I just told you. They asked me what the radio and CD player was doing and I explained it to them. I told them it needed repairs, showed them my extended warranty and asked to make an appointment. They asked if all the CDs in the unit were CDs that I had purchased new. 4 of them were, but 2 were CDs that I had made myself from my iTunes program on my iMac. "Sorry, but your warranty won't cover the CD player if there are any copies in it," the girl told me. "That's not true!" I told her. "I had it repaired two years ago for the same thing and I had CDs in it I had made." "Well, the extended warranty doesn't cover it," she insisted. "Show me in my contract where it says that," I said. I opened it to the inside of the contract and under 500+ covered components was listed Radio (AM, AM/FM), Speakers, Cassette Player, Digital CD Player, etc. "See, right here it says the CD player. Doesn't say anything about using new or made CDs anywhere, does it?" She didn't know what to say. Then I asked her if she had a CD player in her car. After a positive answer I asked her if all her CDs were purchased ones. No answer. Then she did say, "Well, we will call the company and if it isn't covered, it will cost $600 to put a new unit in you car." I said, "I have to go, but I'll expect a call on my cell phone so we can make arrangements to have the repairs done under the extended warranty after you talk to the company." I gave her my cell # and out the door I went. I'm sure she knew I was a little upset. Who doesn't make CDs for use in their CD player? Well, I got the call and I made an appointment. She told me the charge will be $50 plus tax. I did buy a $50 deductible, but sure is a good deal considering the unit is $600. Granted, the policy cost $800, but with all the electronics in a car today, I thought it a good investment. Seems to cost several hundred dollars for any repair today. Looks now like I made a good decision! It was another extraordinary day in the life of an ordinary guy.
the CDs in the unit were CDs that I had purchased new. 4 of them were, but 2 were CDs that I had made myself from my iTunes program on my iMac. "Sorry, but your warranty won't cover the CD player if there are any copies in it," the girl told me. "That's not true!" I told her. "I had it repaired two years ago for the same thing and I had CDs in it I had made." "Well, the extended warranty doesn't cover it," she insisted. "Show me in my contract where it says that," I said. I opened it to the inside of the contract and under 500+ covered components was listed Radio (AM, AM/FM), Speakers, Cassette Player, Digital CD Player, etc. "See, right here it says the CD player. Doesn't say anything about using new or made CDs anywhere, does it?" She didn't know what to say. Then I asked her if she had a CD player in her car. After a positive answer I asked her if all her CDs were purchased ones. No answer. Then she did say, "Well, we will call the company and if it isn't covered, it will cost $600 to put a new unit in you car." I said, "I have to go, but I'll expect a call on my cell phone so we can make arrangements to have the repairs done under the extended warranty after you talk to the company." I gave her my cell # and out the door I went. I'm sure she knew I was a little upset. Who doesn't make CDs for use in their CD player? Well, I got the call and I made an appointment. She told me the charge will be $50 plus tax. I did buy a $50 deductible, but sure is a good deal considering the unit is $600. Granted, the policy cost $800, but with all the electronics in a car today, I thought it a good investment. Seems to cost several hundred dollars for any repair today. Looks now like I made a good decision! It was another extraordinary day in the life of an ordinary guy.
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